Assistant Head Of Debit Card Operations

Weatherbys Ltd.

Location: Northamptonshire
Closing Date: Friday, July 15th 2016


Job Type: Customer Service / Management / Miscellaneous

Job Description

Assistant Head of Debit Card Operations

Salary: £30,000pa+ Dependent on Experience 

Reporting to the Head of Customer Service and based in Wellingborough, we are looking for an enthusiastic, client focussed individual to join our Debit Card Team. The successful candidate will be responsible for overseeing all aspects of our card programme and delivering an exemplary level of customer service to all our clients, both external and internal.

You will have experience in team leadership and your skillset will include the ability to train, coach and inspire other team members. You will be able to work well under pressure and adapt to tight deadlines.   

Key Responsibilities:

  • Translating technical issues into solutions that deliver business excellence to our clients
  • Developing and implementing new cardholder services and products
  • Ensuring continuing compliance with both Visa and regulatory changes
  • Liaison with the third parties that are involved in card ordering, transaction processing and settlement
  • On-boarding new cardholders
  • Providing telephone support and advice for clients experiencing difficulties with card transactions or fraud

You will be enthusiastic about providing exceptional standards of customer service and thrive on working in a small, vibrant team. You will be a self-starter, have experience of card issuance in a small issuer environment and a proven track record for process improvement.

You will possess excellent communication skills, both verbal and written, confidently dealing with clients and colleagues in a calm, friendly and effective manner. Accuracy and attention to detail is an essential requirement.

Closing Date: 15th July 2016 

Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.

Please state Equine Careers when applying for this vacancy.


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