Claims Handler - Equine

NFU Mutual

Location: Yorkshire
Closing Date: Friday, April 20th 2018


Job Type: Admin / Customer Service / Insurance / Office Based / Specialist

Job Description

Competitive + excellent benefits

Based in York

About us

At NFU Mutual, we've grown to become a leading UK general insurer and financial services organisation, focusing on those people who live and work in the countryside. Our success is down to our dedication to outstanding customer service, a commitment you'll continue at our York office. 

About your role 

Our Equine Claims Unit deals with all equine claims and enquiries made by NFU Mutual customer across the UK. As well as lapsing with customers, you'll communicate with vets and third parties, and provide information to underwriters for renewal information. You'll also be responsible for invoice processing and payments. From the moment you pick up the phone, you'll make customers feel at ease, giving them the time, care and attention they deserve. 

About you

You'll be dealing solely with equine claims, so you will need to have equine experience - this could be academic and/or practical. Therefore you will have a good understanding of horses and their welfare. Of course, you'll also need to be empathetic and understanding , with a confident telephone manner and attentive listening skills. Customer service experience would be an advantage, as would an insurance background, but not essential as full training will be provided. The successful candidate should possess a minimum of 5 GCSE's (or equivalent) at Grade C or above including Maths and English Language as a minimum. 


In return, we offer

  • A competitive benefits package
  • Ongoing professional development and a unique working environment.
  • We'll encourage and support you to gain recognised insurance qualifications, and do everything we can to help you develop your career. 


To apply or request further information on this role, please click on the apply online button at the top of this page. 


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