Customer Helpline, Sales And Business Development Position

Hilton Herbs Ltd.

Location: Somerset
Email:
Closing Date: Tuesday, August 28th 2018

Job Type: Business Development / Customer Service / IT / Marketing / Office Based / Retail / Sales

Job Description

Hilton Herbs is a long established, award-winning and innovative family-owned company specialising in the research, development, manufacture and marketing of top-quality herbal feed supplements and natural healthcare products for horses and pets.

We are looking to recruit an enthusiastic, self-motivated, organised and professional  individual to join our team, working at our offices in North Perrot, Somerset.  The successful applicant will have a comprehensive knowledge of horses and a background in customer sales and service.  Good IT skills (Microsoft Office) are a prerequisite as is experience with current social media platforms. 

Key Responsibilities:

  • Manage UK sales order processing (web, telephone, email)
  • Develop a good relationship with our existing UK private customers
  • Provide a professional and friendly customer service so as to retain the reputation of our expert Helpline (via email, web chat and telephone).
  • Develop & carry out structured and quantifiable sales campaigns to improve retention of existing customers and increase our market-share in the UK.
  • Assist with day-to-day content management of UK e-Commerce website 

Qualifications and Experience Needed

  • Comprehensive practical knowledge of horses and pets (essential)
  • Proven practical sales experience in B2C Marketing (essential)
  • Knowledge of Microsoft Office (essential)
  • Good verbal and written communications skills (essential)
  • Knowledge and experience of using mainstream social media platforms such as Facebook, Twitter, and Instagram (essential)
  • An ability to work both independently and as part of a small team (essential)  
  • Experience in order processing via web & telephone (desirable)
  • Knowledge of Sage Line 50 accounts software (desirable)
  • Interest in the equine/pet supplement industry and knowledge of changes facing the industry (desirable)
  • Knowledge and interest in natural health care for animals (desirable)
  • Previous experience of website CMS and/or CRM systems

This is an exciting opportunity for an individual with a proven track record in sales and customer service to join our team and help further develop our UK B2C market.

Full product training will be provided. This is an office-based position so applicants must live within reasonable commuting distance of our offices near Crewkerne, Somerset.

Hours: Monday – Friday – 9.00 am – 1.00 pm

If you are interested in joining our successful business, please email your CV along with a covering letter, detailing your salary expectations to:

hilary@hiltonherbs.com

 

 

 

 

 

 

 

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