Customer Service Assistant

Saddlery Brands International UK

Location: Oxfordshire
Closing Date: Friday, March 3rd 2017

Job Type: Admin / Customer Service

Job Description

Bring your exceptional customer service skills and passion for the equestrian industry to a diverse role working for the world's leading saddle brands.

Company Background

High performance Bates saddles and easy-care Wintec saddles have earned a reputation for excellence and innovation with many patented creative solutions for optimising horse and rider performance.

Inspired by the success achieved internationally where our knowledgeable saddle experts have been empowered to support retailers directly, we are now setting up a new team based in Chipping Norton, Oxfordshire to distribute Bates & Wintec products to UK retailers from 1st May.

The Saddlery Brands International team will take a customer service driven approach, offer saddle fitting advice, industry leading training programmes and community focussed strategies that will work in conjunction with our extensive marketing support to generate strong sales growth with our retail partners.

The Role

The role of Customer Service Assistant will be key to the company’s exceptional customer service delivery and commercial success. Working within a small effective team, you will be responsible for addressing all retailer enquiries, providing proactive service, managing expectations and meeting agreed deadlines and delivery times.


  • Responding to all sales and aftersales enquiries
  • Efficiently processing customer correspondence taking ownership of queries
  • Handling and processing data with a high level of accuracy
  • Managing saddle repairs and warranty claims
  • Supporting the sales team as required

Experience & Knowledge

  • Minimum of 3 years customer service experience
  • Strong equestrian knowledge
  • Proficient in Microsoft Office including excel and sales reporting skills

The Ideal Candidate Will Have:

  • Excellent customer service skills and telephone manner with the ability to communicate effectively both verbally and in writing
  • Strong attention to detail
  • Excellent time management and organisation skills with ability to manage multiple priorities to tight deadlines
  • Ability to work well within a small team as well as independently

If you are interested in joining our team, please apply by email to quoting Equine Careers and attach your CV and a cover letter including your salary expectations.

As this is an office based post, candidates need to live locally to our offices in Chipping Norton, Oxfordshire.  

Please state Equine Careers when applying for this vacancy.


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