Customer Service Coordinator

Job Description

Customer Service Coordinator

Leeds

Competitive salary dependent on experience

Our client, a leading and expanding equestrian FMCG company based out of Leeds, is offering an exciting new opportunity to become a Customer Service Coordinator.

The successful applicant will be responsible for the day-to-day management of administration relating to all customer contact, including the processing of sales orders.  They will seek to maximize further sales opportunities from incoming calls and taking ownership of any customer queries or complaints. The Customer Service Coordinator will also play a key role in supporting proactive outgoing selling during promotions.

Responsibilities

• Ensuring all orders received by telephone, email or fax are processed accurately and in a timely manner each day
• Identifying opportunities on incoming orders to be passed to the Sales Executive
• Investigating and resolving all customer queries in an effective and efficient manner, to provide a satisfactory outcome in appropriate time scale
• Advising on delivery dates, stock availability and prices, keeping up to date with product range and knowledge
• Tracking parcels as required
• Advising end users of stockists and other information as required
• Responding professionally and appropriately to web contact forms daily
• Liaising with the accounts department on customer status, billing etc
• Ensuring all calls & systems notes are completed and accurate at all times
• Processing returns paperwork & arrange collections

About you:

• Excellent communication skills, particularly on the telephone
• Team Player and self-motivated with a drive to succeed and ability to manage their own time effectively
• IT literacy essential, particular a working knowledge of Microsoft Office.  Netsuite experience would be an advantage
• Ability to analyse sales reports to improve sales and maximise opportunities
• Attention to detail with a systemic and accurate approach
• Proven problem-solving ability
  

How to apply for the role:

If you have the skills and experience required for this Customer Service Coordinator job, please send your CV to lis@flatfeerecruiter.co.uk 

You must be eligible to work in the UK.

Other suitable skills and experience includes: Customer Service, Customer Experience Agent, Customer Service Agent, Customer Relations, Customer Relationship Manager, Customer Query Manager, Customer Service Representative.

Please state Equine Careers when applying for this vacancy.

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