Customer Services

Job Description

Customer services - Strömsholm Ltd - Milton Keynes 

Strömsholm provides farriers with the highest quality horseshoes, nails and tools made by Royal Kerckhaert Horseshoe Factory. Strömsholm is an established company and offers dynamic individuals the opportunity to work in our order processing department. When you join us, you’ll work in an enthusiastic, fun environment, with the best products and a team that is dedicated to providing excellent customer service. You will receive all the necessary resources and training to shine and be successful in your position. The customer service representative is the front line and the first voice of our company. 

Summary

In this position, you will be process ordering and deliver the highest level of service.

• Processing orders (phone, fax, email or web orders) onto SAP and generating invoices.
• Dealing with returns and credit note.
• Dealing with customers at the trade counter.
• Liaising with Carrier companies about delivery queries.
• Processing customer payments and contacting on-hold customers.
• Telesales
• Contacting customers and informing them of new products.

Skills and abilities required

• Identify customers’ needs, clarify information, answer questions and provide solutions and/or alternatives.
• Strong Communication and negotiation skills
• Strong desire to engage with customers
• Strong sales results-driven approach, being proactive in all parts of the sales process
• Excellent verbal and written communication and social skills
• Proven ability to multitask & prioritize in a fast-paced environment
• Flexible schedule - ability to work evenings and weekends
• Proficient computer and typing skills 

Experience

• 1-2 years of customers service and Tele sales experience
• Experience with SAP is a plus 

We offer

• A competitive salary
• An opportunity to work for a premium brand name
• A team that invests in each other’s success

To apply please send your CV and covering letter outlining your suitability and level of salary expectation to Bhupinder Kalsi

bkalsi@stromsholm.co.uk

Please state Equine Careers when applying for this vacancy.

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