Customer Services Administrator

World Horse Welfare

Location: Norfolk
Closing Date: Wednesday, June 30th 2021

Job Type: Admin / Customer Service / Office Based / Welfare

Job Description

Customer Services Administrator

Fixed term contract

Full time, Norfolk

Due to a period of maternity leave, an exciting opportunity has become available for an experienced administrator who is confident and competent with Excel and enjoys liaising with members of the general public.

Reporting to the Senior Fundraising Data Officer, you will have the specific brief of providing timely action-orientated reports of all fundraising activity (online and offline), you will also assist with the daily care of the charity’s supporters and upkeep of our bespoke supporter database.  Full training will be provided.

The successful candidate must have:

  • Excellent attention to detail,
  • Be able to work within Excel at an advanced level
  • Experience in a customer care role. 
  • Experience of a fundraising database, or similar, would be advantageous. 
  • Ideally you will have analytical skills and be confident communicating with people at all levels.
  • You must be able to prioritise your workload to meet deadlines under pressure.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking.  The successful applicant will be expected to share these values.

The full job description and person specification is available on our website:

To apply for this position, please send a curriculum vitae with covering letter to for the attention of Gillian Larter.

Closing date for applications:   30th June 2021              

Please state Equine Careers when applying for this vacancy.


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