Customer Support Advisor

MARS Horsecare UK Ltd.

Location: Buckinghamshire
Closing Date: Friday, August 26th 2016

Job Type: Admin / Customer Service

Job Description

An exciting opportunity has arisen within our Customer Service Department based at our Head Office in Old Wolverton, Milton Keynes.   Reporting into the Supply Chain, this role will involve working as part of a small team to deliver a high level of customer service to both internal and external customers, maximising production efficiencies wherever possible.

Full time Role

 Main responsibilities include:

  • Process daily customer orders from input through to despatch.
  • Produce and supply all relevant paperwork for despatch on a daily basis and book all transport as required.
  • Process complaints and resolve delivery issues in line with current process.
  • Develop excellent working relationships with account base and internal customers and become a trusted point of contact.

 Experience & Skills

  • GCSE C or above or equivalent in English and Mathematics.
  • Minimum 2 years’ experience in a customer service role.
  • Excellent communication skills.
  • IT skills - proficient with Excel, Word and Powerpoint.
  • Ability to pick up new systems quickly and efficiently.
  • Proactive ‘can do’ attitude.

If you feel you have the relevant knowledge, experience and qualities required for this role, please send your CV, covering letter and salary expectation to Cat Cook. If you require any further information please do not hesitate to contact us.

Mars Horsecare UK Ltd are an equal opportunities employer.

Please state Equine Careers when applying for this vacancy.


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