Equine Claims Assessor

Allianz Insurance/Petplan Equine

Location: Middlesex
Closing Date: Tuesday, January 31st 2017

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Job Type: Admin / Customer Service / Specialist

Job Description

Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. We’re passionate about helping our customers and employees move on and up in life and business.  
We nurture and invest in talent to ensure that great people build great careers with us. There’s a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014.

We have an exciting opportunity for a horse lover with a good range of equine knowledge to join our equine claims team in Brentford.  Although your primary role will be to manage customer claims, liaising with the wider claims team and working alongside the underwriting team to ensure accurate claims assessment; you will also work  closely with the equine sales and service team to look for ways to improve the overall customer journey.


This is a telephone based role to assess claims in line with the policy terms and conditions, ensuring that the highest level of customer service is provided.  You will provide accurate and efficient input and assessment of equine veterinary fees, death and non-veterinary fee claims. In addition, as part of the claims team you will be expected to be able to identify fraud indicators and refer these cases to the Claims Validation team.  

  • Customer service experience a real advantage
  • Equine knowledge/experience essential; equine science experience/qualification a real advantage.
  • Previous basic insurance knowledge would be desirable but not essential
  • Knowledge of equine terminology and the willingness to learn and develop are essential.
  • Ability to manage and prioritise own workload.
  • Good numeracy skills and excellent written and verbal skills
  • GCSE grade A-C in Maths and English, or equivalent
  • Can-do attitude and be willing to flex to suit the needs of the department

We are looking for an individual who is an excellent team player and is able to work well within a busy team, remaining professional at all times.
They must have the ability to multi-task and prioritise workload.
Be confident making claim decisions and willing to take responsibility with good attention to detail.

Please apply online.

Please state Equine Careers when applying for this vacancy.

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