Equine Claims Handler


Location: London
Closing Date: Tuesday, October 19th 2021


Job Type: Customer Service / Insurance

Job Description

We have an exciting opportunity for a horse lover with a good range of equine knowledge to join our equine claims team in Brentford.  Although your primary role will be to manage customer claims, liaising with the wider claims team and working alongside the underwriting team to ensure accurate claims assessment; you will also work  closely with the equine sales and service team to look for ways to improve the overall customer journey.

This role is to assess claims in line with the policy terms and conditions, ensuring that the highest level of customer service is provided.  You will provide accurate and efficient input and assessment of equine veterinary fees, death and non-veterinary fee claims. In addition, as part of the claims team you will be expected to be able to identify fraud indicators and refer these cases to the Claims Validation team.

  • Equine knowledge/experience is essential
  • Knowledge of equine terminology and the willingness to learn and develop are essential.
  • Equine qualification is desirable
  • Previous basic insurance knowledge would be desirable but not essential
  • Ability to manage and prioritise own workload
  • Good numeracy skills and excellent written and verbal skills
  • Can-do attitude and be willing to flex to suit the needs of the department

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Salary Range £21,000 - £24,000

  • Flexible buy/sell holiday options
  • Competitive bonus scheme
  • Generous pension contributions
  • Development days
  • A discount up to 50% on a range of insurance products including car, home and pet
  • Retail discounts

At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.

We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?

At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk

Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.

Please state Equine Careers when applying for this vacancy.


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