Job Type: Admin / Customer Service / Insurance / Specialist
Based in our York Office
At NFU Mutual, we’ve grown to become a leading UK general insurer and financial services organisation, focusing on those people who live and work in the countryside. Our success is down to our dedication to outstanding customer service, a commitment you’ll continue at our York office.
About your role
Our Equine Claims Unit deals with all equine claims and enquiries made by NFU Mutual customers across the UK. As well as liaising with customers, you’ll communicate with vets and third parties, and provide information to underwriters for renewal information. You’ll also be responsible for invoice processing and payments. From the moment you pick up the phone, you’ll make customers feel at ease, giving them the time, care and attention they deserve.
You’ll be dealing solely with equine claims, so you will need to have equine experience – this could be academic and/or practical experience. Whichever way, you will have a good understanding of horses and their welfare. Of course, you’ll also need to be empathetic and understanding, with a confident telephone manner and attentive listening skills. Customer service experience would be great, as would an insurance background, but it isn’t essential, as we’ll give you all the training you need to get started. You should have five GCSEs (or equivalent) at Grade C or above, including Maths and English Language as a minimum
In return, we offer a competitive benefits package, ongoing professional development and a unique working environment. We’ll encourage and support you to gain recognised insurance qualifications too, and we’ll do everything we can to help you develop your career.
For further information on this role and to apply, please click on the apply button above. Closing date: 21 July 2017.
Please state Equine Careers when applying for this vacancy.