Fulfilment & Warehouse Team Leader


Location: Hertfordshire
Closing Date: Friday, February 7th 2020


Job Type: Miscellaneous / Operations / Retail

Job Description


EQUUS (www.equus.co.uk) was founded in 2013 and has grown from start-up to become the UK’s fastest growing online only equestrian retailer built on the principle of “by riders, for riders”.  

We’re now recruiting a Fulfilment & Warehouse Team Leader. The person in this role will deliver and oversee a best in class fulfilment & warehouse function that serves and meets the need of a growing and demanding business.

If this sounds like you read the job spec below and then apply with your CV & covering letter.


Order Fulfilment

Our customers trust us to provide them with the highest levels of service with respect to fulfilment and returns. You will play a key role in maintaining and improving those standards by:

  • Ensuring that customer orders are picked, packed and despatched in a way that meets or exceeds customer expectations
  • Execute our Returns Policy effectively, again in the interests of excellent customer

Manage the Fulfilment & Warehouse Team

You will act as Team Leader, ensuring the successful day-to-day running of the fulfilment & warehouse function. This includes:

  • Managing the workload of team members
  • Checking work for quality to ensure standards are met
  • Ensuring that work is completed efficiently and accurately
  • Engendering a team spirit and maintaining a happy workplace
  • Training new team members and coaching / developing existing ones
  • Setting staff rotas and agreeing holidays
  • Managing staff absence, productivity and accuracy
  • Ensuring Health & Safety policies are implemented and followed
  • Dealing with first line personnel matters relating to the Fulfilment & Warehouse team, including recruitment and training of team members

Manage fulfilment processes, including

  • Order picking, packing and despatch
  • Processing suppliers’ paperwork and queries
  • Processing returns from customers
  • Routine administrative duties.

Manage warehouse processes, including

  • Receiving goods
  • Maintaining accurate stock figures
  • Processing suppliers’ paperwork and queries
  • Processing debits to suppliers
  • Other duties to ensure efficient warehouse operation.

Other duties

  • Responsible for maintaining high standards in the fulfilment & warehouse centre.
  • Act as liaison between the Directors and the Fulfilment & Warehouse Team, ensuring that all company policies are followed, and that company strategy is communicated and implemented
  • Key holder responsibilities.


You will be:

  • customer focussed
  • a capable and confident leader
  • a self-motivator and a motivator of others
  • able to think under pressure
  • comfortable managing multiple tasks simultaneously
  • able to implement business decisions effectively
  • approachable
  • willing to go the extra mile
  • an excellent team player
  • enthusiastic
  • personable
  • well presented
  • a fast learner
  • an excellent communicator
  • able to adapt your pace according to the workload.

You will have:

  • a “can-do” attitude
  • excellent attention to detail.

Essential skills & qualifications

  • 5 or more GCSEs at grade C or above (or equivalent);
  • Experience in retail management at supervisor level or above (or able to demonstrate highly relevant transferrable skills to this position).

Desirable skills & qualifications

  • Knowledge of equestrianism.

What's on offer

  • Competitive salary
  • Supplier discounts
  • Workplace Pension Scheme
  • Staff discount of 15%
  • Bonus scheme and anniversary bonus
  • First aid training
  • Fire safety training
  • Supplier product training
  • 20 days holiday + 8 Bank holidays.

Pay and conditions

  • 5 days a week, 9am – 5pm
  • 5 hours inclusive of breaks – see below
  • Unpaid ½ hour lunch break + 15-minute paid break morning & afternoon
  • In time, we will be moving to a 7-day operation and when this happens you will be required to work a rota
  • As with any managerial role, you will be expected to work additional hours, as necessary, to ensure the smooth running of the business and to fulfil your own responsibilities.

Please state Equine Careers when applying for this vacancy.


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