Nutritional Advisor (Helpline)

Dodson & Horrell Ltd.

Location: Northamptonshire
Closing Date: Friday, March 5th 2021

Job Type: Customer Service / Nutrition / Office Based

Job Description

Dodson & Horrell is a leading innovator in animal nutrition.  In its 80-year history, the company has established itself as a responsible, trusted, and relied upon brand.   Dodson & Horrell is known as an experienced specialist in all areas of animal nutrition and passionate about animals and their wellbeing.  

In December 2020 Dodson & Horrell merged with H J Lea Oakes, one of the longest established independent animal feed manufactures in Britain.  HJ Lea Oakes have been a trusted supplier to Dodson & Horrell for many years and the merger is a perfect fit and a shared opportunity to grow the Dodson & Horrell brand and drive it forward.   Sam Horrell continues to lead the Dodson & Horrell team with offices based in Peterborough and manufacturing in Aston.

At Dodson & Horrell we are looking for colleagues that can live and breathe our company values.

We are PIONEERING, we want people that are always challenging the status quo and constantly looking to make things better whether that be processes, products or ourselves.

We are EXPERTS, committing to learning and developing is key to working with us, we want to be the best at what we do every day. That means you need exacting standards and a real desire to learn and grow with the business.

We are TRUSTED, our customers and partners whether old or new expect a certain standard of product and service from us, we need people that can be honest and transparent even when things don’t go to plan. We also need a team who will bend over backwards to deliver on a commitment.

Lastly and most importantly, we are PASSIONATE, we love the industry we work in, for most of us it’s more than a job. We care about the animals we produce feed for and their well-being and we need people who feel the same.

We currently have an exciting opportunity for a Nutritional Advisor (Helpline) to join our team.

The role is based in our Peterborough Office and is part of the Technical team.

The successful candidate will provide nutritional and technical advice, support customers and staff, increase sales, and support the company’s high profile within the equine market. Support to be given via direct contact, email, live chat, and telephone. 

Key Responsibilities:    

  • Providing nutritional advice and support to customers and staff.
  • Accurately and efficiently recording customer contact on appropriate databases.
  • Gathering information on other feed and supplement products available and documenting/reporting this information appropriately.
  • Assist with forage analysis services as required.
  • Provide talks/presentations and attend open days/shows as required.
  • In-house training to support members of staff.
  • Input into product development, putting forward the end-users’ point of view from information gathered.
  • Technical sales support through customer visits as required.
  • To remain up to date with product and scientific developments within the company and within the industry.
  • Creation of nutritionally related content including presentations and copy writing as assigned.
  • To undertake training to meet the continued needs of the role and the business.
  • To improve the services provided by the
  • Attend briefings and meetings as required.

The successful candidate will:   

Be educated to degree level/graduate calibre.

Hold an animal science or equine science degree (desirable)       

Significant nutritional and practical experience in the equine field is required, along with knowledge of equine feed and supplement products and brands. Previous experience in a customer facing role is desirable.

It would be essential for the successful candidate to possess excellent customer service skills, a keen interest in and familiarity of equine feeding, along with a confident and professional telephone manner to enable successful outcomes. A proactive approach to problem solving and day to day tasks. Good keyboard skills and computer literacy – intermediate level of MS Office software. High level of accuracy and attention to detail along with the ability to multitask well.   Ability to organise and prioritise workload. Clear written and verbal communication skills. Able to work both independently and as part of a team.

To apply for this role please send your CV and covering letter to

Please state Equine Careers when applying for this vacancy.


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