Office Manager / Customer Support

J S Equine

Location: Gloucestershire
Closing Date: Monday, October 31st 2016

Job Type: Admin / Customer Service / Management / Marketing / Sales

Job Description

J S Equine have a excellent opportunity for a bright self motivated person to join our team in Birdlip, Gloucestershire. You will need to be a positive and confident individual with a drive to constantly improve customer service and increase sales through both J S Equine and our wholesale division. A flexible approach and good people management skills are essential to the role, along with the ability to manage time and tasks effectively. You will need to be a quick learner and preferably have previous experience in an office or retail environment.

The role will involve;

  • Communicating frequently with both our equine and wholesale customers.
  • Taking responsibility for the  management of the office including queries with customers, suppliers, staff and stock.
  • Deliver excellent customer service across direct and website sales.
  • Place orders and liaise with suppliers using our orderwise system.
  • Manage and maximise sales opportunities through incoming and outgoing calls
  • Provide and manage effective and efficient support for sales representatives
  • Manage support to marketing department and ensure deadlines are met
  • Develop and constantly improve systems related to your position, to be more excellent, effective and efficient
  • Attending trade shows
  • Having an active role in our social media and marketing programme.

The successful candidate will:

  • Have excellent attention to detail
  • Will be organised and not prone to 'drop the ball' when under pressure.
  • Be a confident and friendly communicator
  • Be loyal and confidential
  • Have an understanding of the equine industry and it's seasonal activity and customer demand.

J S Equine is a family run business committed to 'going the extra mile' for our customers. If it appeals to you to take on this pivotal role in our small team then please get in touch!

To apply please send your CV to Doug Pomeroy

Please state Equine Careers when applying for this vacancy.


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