Practice Administrator

Ballinger Equine

Location: Hertfordshire
Closing Date: Friday, June 24th 2022

Job Type: Admin / Customer Service / Office Based / Veterinary

Job Description

Ballinger Equine is a leading first-opinion equine veterinary practice. Clinical excellence, integrity, horse welfare and outstanding client service are at the heart of what we do.

A lean, efficient, fast-paced, professional services firm, we operate from modern offices in a tranquil rural setting.

The practice provides equine veterinary care and performance management services to a wide range of clients across elite international athletes, professional competition, and race yards, showing yards, privately owned pleasure and leisure horses and ponies, riding schools, RDA facilities and retired family-best-friends.

Due to continued year-on-year growth, we are recruiting an additional Practice Administrator. This appointment offers an exciting opportunity for the right candidate to play a central role at a key stage in the development of the business. Internal advancement is encouraged.

Reporting directly to the Managing Director, key responsibilities are:

  • Providing executive support to the Clinical Director.
  • Managing the Clinical Director’s appointments.
  • Assisting with the Clinical Director’s correspondence and clinical notes.
  • Liaison with other veterinary practices, hospitals and laboratories.
  • Assisting with the efficient handling of client enquiries throughout the day
  • Working with the admin team to manage fast-changing logistics and efficient routing of veterinary surgeons’ schedules in real time.
  • Ensuring data on the Practice Management System is accurate and complete.
  • Supporting the clinical team with information whilst they are out on visits.
  • Analyse, report and forecast key performance and management data.
  • Performing additional tasks as required by the Managing Director.
  • Ensuring GDPR and data security/protection compliance at all times.

The successful candidate:

  • Will proactively support our core values and demonstrate their understanding of what it takes to deliver equine veterinary excellence 24/7, 365.
  • Does not need experience from within the veterinary sector, but probably will have experience of professional services or customer service.
  • Will recognise this super opportunity for a positive, adaptable, enthusiastic self-starter who enjoys playing a proactive role within a committed, energetic and happy team.
  • Enjoys data analysis, reporting and forecasting management information and KPIs.
  • Exhibits the highest standard of personal presentation at all times.
  • Has aptitude, an excellent telephone manner and first-class written, verbal and interpersonal communication skills.
  • Recognises that accuracy and attention to detail are paramount as is strict adherence to GDPR, client confidentiality and data security.
  • Scans the horizon for issues, recognising challenges and potential opportunities, and has the mental agility to implement solutions to problems before they arise.
  • Retains and intelligently links information, anticipating client and clinical team needs. 
  • Has excellent organisational skills, advanced working knowledge of MS Office software, particularly MS Excel.
  • Can evidence their understanding and knowledge of horses and ponies and show an active interest in equestrian and countryside sports.

What we offer:

  • Salary is negotiable according to qualifications and experience.
  • Award-winning, highly regarded, premium-brand professional services firm.
  • Located in an attractive rural location.
  • Discount scheme for veterinary treatment of staff-owned horses and ponies*
  • Financial support for appropriate CPD.*
  • Smart uniform provided.
  • Free secure, on-site parking.
  • Friendly, happy, highly respected, mutually supportive, professional colleagues.
  • Unrivalled opportunity for personal growth within a successful, expanding and sector-leading business.

*subject to satisfactory completion of a probationary period.

To apply please send your CV and covering letter stating your suitability to

Please state Equine Careers when applying for this vacancy.


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