Practice Manager

Ballinger Equine

Location: Hertfordshire
Email:
Closing Date: Friday, August 19th 2022

Job Type: Admin / Customer Service / Management / Office Based / Veterinary

Job Description

Ballinger Equine is a multi-award-winning first-opinion equine veterinary practice. Clinical excellence, integrity, horse welfare and outstanding client service are at the heart of what we do.

A lean, efficient, fast-paced, professional services firm, we operate from modern offices in a tranquil rural setting.

The practice provides equine veterinary care and performance management services to a wide range of clients including elite international athletes, professional competition and race yards, showing yards, privately owned pleasure and leisure horses and ponies, riding schools, RDA facilities and retired family-best-friends.

Due to continued year-on-year growth, we are recruiting a Practice Manager. This is an exciting opportunity to play a central role at a key stage in the development of the business.

Reporting directly to the Managing Director, key responsibilities are:

  • Providing executive support to the Clinical Director.
  • Managing the busy office.
  • Liaison with other veterinary practices, hospitals and laboratories.
  • Overseeing the efficient handling of client enquiries throughout the day.
  • Working with the admin team to manage fast-changing logistics and efficient routing of veterinary surgeons’ schedules in real time.
  •  Ensuring data on the Practice Management System is accurate and complete.
  • Analyse, report and forecast key performance and management data.
  • Performing additional tasks as required by the Managing Director.
  • Ensuring GDPR and data security/protection compliance.

The successful candidate:

  • Supports our core values and demonstrates understanding of what it takes to deliver equine veterinary excellence 24/7, 365.
  • Is a positive, adaptable, enthusiastic self-starter who enjoys working collegiately in a committed, energetic and happy team.
  • Enjoys data analysis, reporting and forecasting management information and KPIs.
  • Upholds the highest standard of personal presentation.
  • Has an excellent telephone manner and first-class written, verbal and interpersonal communication skills.
  • Recognises that accuracy and attention to detail are paramount.
  • Scans the horizon for issues, identifying challenges and potential opportunities, and has the mental agility to implement solutions to problems before they arise.
  • Retains and intelligently links information, anticipating client and clinical team needs. 
  • Has excellent organisational skills, advanced working knowledge of MS Office software, particularly MS Excel.
  • Can evidence their understanding and knowledge of horses and ponies and show an active interest in equestrian and countryside sports.

What we offer:

  • Salary is between £35k and £42k.
  • Membership of the practice private healthcare insurance scheme.
  • Discount scheme for veterinary treatment of staff-owned horses and ponies*.
  • Financial support for appropriate CPD.*
  • Smart uniform provided.
  • Free secure, on-site parking.
  • On-site café.
  • Friendly, happy, highly respected, mutually supportive, professional colleagues.
  • Unrivalled opportunity for personal growth within a successful, expanding and sector-leading business.

*subject to satisfactory completion of a probationary period.

To apply please send your CV and covering letter stating your suitability to a.hillier@ballingerequine.com

Please state Equine Careers when applying for this vacancy.

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