Sales Administrator - Office Based

Zilco Europe

Location: Oxfordshire
Closing Date: Monday, March 11th 2019

Job Type: Admin / Customer Service / Office Based / Saddlery / Sales

Job Description

An exciting opportunity has arisen to join the small but dedicated sales team at Zilco Europe Ltd based near Banbury, Oxfordshire. 

Zilco are manufacturers and wholesalers of synthetic equestrian products and specialise in carriage driving harness, racing, endurance and harness racing.  Zilco is an Australian company with an office based in the UK to allow distribution of products to the UK and across Europe directly from our Australian head office. 

We are currently seeking for the role of Sales Administrator, This is an office based post, and the ideal candidate will have an equestrian background with an understanding of equestrian equipment, however full training will be provided on Zilco’s specialist range of products.

The successful candidate will need to be a confident, enthusiastic and self-motivated person.  A self-starter with an excellent customer service attitude, good telephone manner and strong administrative skills. 

Responsibilities will include:

  • Dealing with stockists and customers on the telephone to answer / direct enquiries regarding our products and services
  • Handle inbound and outbound calls from our customers looking to make and place orders
  • Order processing
  • Help manage the sales inbox and online orders
  • Maintain stockist back orders and invoice processing
  • Set up and maintenance of new accounts
  • Purchase orders for stock and assist sales agents to ensure that all sample stocks are issued and maintained
  • Provide product information, pricing and catalogues to customers
  • To communicate product changes or new products to customers
  • Be responsible for overseeing the dispatch of any goods from our UK office via our courier service
  • Maintain stationery requirements and franking of mail
  • Provide support to the sales function by looking for opportunities to cross sell, provide add-ons and upsell where possible
  • Support the Sales Manager and Key Account Co-ordinator in sales development and activities

Required Skills:

  • Accustomed to using office and sales support systems including MS Office, Excel, Word & Outlook
  • Previous sales / customer experience within a similar role would be an advantage, although we will provide full product training and familiarisation with our sales operating software
  • Organised & efficient with good time management and ability to prioritise own workload
  • Literate and accurate with a good eye for detail
  • Have an excellent telephone manner and be able to build up a close and supportive rapport with customers
  • Able to work under your own initiative, responsible and accountable for your own work, as well as enjoying working as part of a small and dedicated sales team

We also offer some fantastic benefits, including:

20 days holiday, rising to 25 pro rata (plus bank holidays)
A defined contribution pension scheme.
Staff discounts on the purchase of Zilco products
Possible bonus based on yearly sales across the whole organisation

This vacancy is part time: 30 hours per week

Working hours are 8.30am until 2.30pm Monday to Friday 

The office is based in a rural location near Banbury so candidates need to have transport and live locally. 

This vacancy will require the applicant to be flexible and there will be opportunities to increase hours during busy times, trade shows and customer visits. 

To request a full job description and / or apply for the role, please send your CV and covering letter stating your relevant experience and level of salary expectation to  

Please state Equine Careers when applying for this vacancy.


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