Supplement Specialist

Supplement Solutions

Location: Lancashire
Closing Date: Friday, November 6th 2020

Job Type: Customer Service / Graduate / Nutrition / Sales

Job Description

Supplement Solutions – Lancashire

Supplement Specialist

Supplement Solutions is an award-winning online retailer of leading brand supplements, wormers and health care products for horses (90%), pets and farm animals.   The company was established 15 years ago and has grown into a well known, respected brand within the equestrian industry, with both consumers and trade.  The business is primarily online, however regards excellent customer service and brand relationships as the key to success. 

We are now looking to strengthen our team and recruit new members, ideally full time, but part time may be considered.  We are looking for people who really want to help make a difference.  Applicants must have the required skills, along with a positive attitude, a passion for the equine industry, attention to detail, and a desire to do well.

Required Skills:

Equine knowledge: As a specialist supplement retailer our team members are expected to learn and know about products. You will be required to advise members of the public, therefore a certain level of equine knowledge and/ or equine nutrition, plus an interest to learn, is essential along with the confidence to complete a sale.  A graduate/ HND graduate is ideal, but we will also accept applications with other relevant qualifications, exams or experience.

We would also consider someone with pet nutrition or farm animal nutrition background as this is an area we could develop (please state this information on your application)

Computer knowhow:  As an internet retailer, our entire systems are operated by computers and other digital devices.  You must be able to use word and excel and be quick to learn and adapt to other applications with ease and find using a computer easy.

What does the role entail?

You would be expected to work as part of our team, and be on hand to help with whatever is required on that day.  The most important aspect of the business is to fulfil our customer orders, ensuring all items are neatly presented, and carefully packed to arrive in a timely manner. This is a hands-on task, requiring lifting and carrying of heavy items.  However, the role is quite varied and would include the following:

  • Taking orders and advising customers (phone, email, face to face)
  • Re-ordering stock and maintaining appropriate levels
  • Receiving and unloading deliveries
  • Picking and packing customer orders
  • Brand responsibility, looking after certain designated brands
  • Pricing and comparison of products
  • Website work, including adding new products
  • Marketing – working alongside our inhouse marketing specialist
  • Social media
  • Invoicing and accounts
  • Greeting visitors and serving refreshments
  • Cleaning

Each Supplement Specialist is solely responsible for a selected range of brands, to include pricing of products, updating website information and adding new products.  Part of this role is to liaise with our brand manufacturers, building or maintaining excellent relationships and arranging meetings and training for other team members, whilst helping our marketing department with ideas for successful campaigns.

We require happy and enthusiastic people to join us and embrace our passion and concepts.  If there is a particular sector that you are interested in, please do let us know and there may be an opportunity to work towards that.

Where would you be based?

Applicants must live within a reasonable commute of PR3 0ZU, as the role is based at our main premises.   Some of our Specialists work from home due to Covid 19, however this would only be agreed once the candidate is able to operate the systems fully, and this would operate on a rotation system.

What would you receive?

A fair salary based on experience based on 40 hours week

28 days paid annual holiday

Preferential rates on Supplements and equestrian items.

Working hours 8 hours per day, alternating shifts, between 8am and 6pm Monday to Friday (Occasional weekends may be required).

Does this sound like you?

If so, please send your application to:

Mrs Hannah Wild, marked PRIVATE & CONFIDENTIAL, Mosswood, Crimbles Lane, Cockerham, Lancaster, LA2 0ES.

Although post is preferable we will accept applications by email to:

(Applications by email must contain word or pdf attachments)

Please include the following:

  • Correctly written covering letter stating which position you are applying for and why you would be suitable (no more than two A4 sides).
  • Current CV including all qualifications, attainments and previous roles
  • Current employment status (Employed, Unemployed universal credit, Retired)
  • Notice period and current salary/ hourly rate if employed
  • Distance to commute to work (or reason for relocation if relevant)
  • Which dates in November you are not available/ available for interview
  • Date you would be available to start work should you be successful

Applications as soon as possible please and to be received no later than Friday 6th November (by 5pm). 


Please state Equine Careers when applying for this vacancy.


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