Telesales & Customer Service Executive

Weatherbeeta Ltd.

Location: Oxfordshire
Email:
Closing Date: Friday, September 27th 2019

Job Type: Admin / Customer Service / Office Based

Job Description

Setting the trend for over 40 years!

An opportunity has arisen with the Weatherbeeta Group, the market leader in equestrian wholesale products and clothing, operating from Australia, USA, New Zealand and here in the UK. This is a rare opportunity to join our business at a very exciting time.

We are currently looking for a Telesales and Customer Service Executive to join our existing Customer Service Team based in our offices on the Banbury Business Park. This role would suit individuals looking to kickstart their career as part of a company that encourages personal growth and development opportunities.

Position Summary: The Telesales and Customer Service Executive will fulfil all customer service duties to enable us to become the best supplier to deal with within the industry whilst managing a portfolio of Telesales accounts.  

Responsibilities will include:

  • Exceeding the budgets set for the Telesales Accounts by proactively selling to them over the phone.
  • Managing the sales sample process ensuring Account Managers have the necessary samples at the right time
  • Ensuring all customer correspondence and orders are processed within agreed targets, so that our customers find us the most efficient to deal with in the industry
  • Resolving customer issues promptly and professionally, always going the extra mile for the customer.
  • Ensuring company database is updated and excellent communication maintained with the Sales and Warehouse teams
  • Assist the sales team in offering the best support to our retailers by being available to support on Open Days and provide training and merchandising support during key seasonal activity 

The Person - Skills, Knowledge, Qualifications and Experience

To succeed in this exciting role you will have an aptitude for sales and selling of products and services as well as:

  • Proven Customer Service Skills
  • Experience of working as part of a team
  • Ability to work well under pressure and prioritise competing tasks             
  • Excellent organisational skills and an eye for detail
  • Proficient in Microsoft programs (e.g. Navision or similar ERP system, Excel, Word, Power Point)
  • Equine knowledge preferred 

We would consider waiving some of the above criteria for candidates who show the right aptitude and who have other relevant experiences.

Weatherbeeta prides itself on its track record of developing from within and is striving to be the best place to work in the equestrian industry. The successful candidate will find a strong inclusive culture and colleagues dedicated to delivering the best service in the industry. Our new colleagues receive all the coaching and support they need to unlock their potential.

If you want to be part of our successful Company, e-mail your CV and covering letter, detailing your salary expectations to: jobs@weatherbeeta.com or send to HR Dept, Weatherbeeta UK Ltd., Unit 9 Somerville Court, Banbury Business Park, Adderbury, Banbury, Oxfordshire, OX17 3SN Tel number: 01295 226912. NO AGENCIES Please.

Closing Date 27th September 2019 – Please note no correspondence will take place until after this date

Please state Equine Careers when applying for this vacancy.

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