Welfare Helpline Co-Ordinator

The British Horse Society

Location: Warwickshire
Closing Date: Friday, September 1st 2017

Job Type: Admin / Customer Service / Welfare

Job Description

Welfare Helpline Co-ordinator 

Welfare Department 

Permanent Contract (35 hours per week) 

Salary: competitive plus benefits 

Based at our HQ near Stoneleigh, Warwickshire

The British Horse Society is the nations leading equine charity with a passion for horses that is backed by knowledge and expertise. The BHS represents and provides a range of services for horse riders, horse owners, enthusiasts and professionals. 

Due to increased demand and associated expansion of our Welfare Team, we are recruiting for a further Welfare Helpline Coordinator. 

The Welfare Helpline Coordinator is required to contribute to the success of the Welfare Department in its aim to prevent breaches of equine welfare by providing education and advice to horse owners and members of the public. You will be the first point of contact for telephone and email enquiries.  You will receive welfare concerns from members of the public and ensure that these are allocated to Welfare Officers. 

The successful applicant will have:

  • Excellent communication skills, especially on the telephone and an excellent approach to customers.
  • Enthusiasm and be a self-motivated team player, with an eye for detail. 
  • Extensive equine knowledge is essential
  • An equine science degree or BHS qualifications would be highly desirable. 

To apply please provide a covering letter (including your salary expectations) and CV, highlighting relevant skills and experience.

Please download and complete our Equal Opportunities Monitoring form, available from www.bhs.org.uk and send along with your application to jobs@bhs.org.uk or to Karen Downing, Recruitment Co-ordinator, The British Horse Society, Abbey Park, Kenilworth, CV8 2XZ. For further details of this and other opportunities, please visit www.bhs.org.uk. 

Closing Date for applications: Friday 1st September 2017

Interviews Monday 11th September 2017

Please state Equine Careers when applying for this vacancy.


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