Assistant Shop Manager

• Customer Service
• Retail

Closing date: Thursday 6th January 2022

Job Details

Assistant Shop Manager

Closing Date for Applicants:
Thursday 6th January 2022

Eland Lodge is a well-known equestrian establishment offering one of the best specialist equine retail stores in the UK, together with a superb competition venue and a premium livery facility.

The ideal candidate will be able to demonstrate a proven track record in retail/sales, an in-depth knowledge of all things equine and a desire to succeed both personally and professionally. Equine knowledge should cover all the key competition areas. IT literacy is another important requirement with the applicant being able to demonstrate competence over a range of programmes.

Responsibilities include:

• Duty manage in the absence of the shop manager
• Champion new ways of working within the store through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising the customer first
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Provides relevant and timely feedback to shop manager to support colleague performance
• Cash handling responsibilities
• Supports manager in delivering a safe working environment
• Drive profitability and sales to deliver growth
• Role model great customer service and leads the team in delivering customer first approach
• Drives stock management accuracy to ensure customer availability
• Stock inventory
• Manage returns process to ensure prompt resolutions
• Oversee customer orders
• Coach the team to deliver excellent standards of product presentation
• Support Shop Manager with stock ordering
• Demonstrates flexibility and adaptability to change

This vacancy if for a full time Assistant Shop Manager working 37.5 hours over 5 days, which will include at least one day over the weekend.

To apply please send your CV and covering letter stating your suitability to jade@elandlodge.com