Closing date: Tuesday 10th April 2018
Job Details
Closing Date for Applicants:
Tuesday 10th April 2018
Competitive + excellent benefits
Based in York
About us
At NFU Mutual, we've grown to become a leading UK general insurer and financial services organisation, focusing on those people who live and work in the countryside. Our success is down to our dedication to outstanding customer service, a commitment you'll continue at our York office.
About your role
Our Equine Claims Unit deals with all equine claims and enquiries made by NFU Mutual customer across the UK. As well as lapsing with customers, you'll communicate with vets and third parties, and provide information to underwriters for renewal information. You'll also be responsible for invoice processing and payments. From the moment you pick up the phone, you'll make customers feel at ease, giving them the time, care and attention they deserve.
About you
You'll be dealing solely with equine claims, so you will need to have equine experience - this could be academic and/or practical. Therefore you will have a good understanding of horses and their welfare. Of course, you'll also need to be empathetic and understanding , with a confident telephone manner and attentive listening skills. Customer service experience would be an advantage, as would an insurance background, but not essential as full training will be provided. The successful candidate should possess a minimum of 5 GCSE's (or equivalent) at Grade C or above including Maths and English Language as a minimum.
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