Hampshire
Closing date: Wednesday 31st May 2023
Job Details
Closing Date for Applicants:
Wednesday 31st May 2023
Introduction to LeMieux
Founded in 2006 by British Olympic Eventer Robert Lemieux & his wife Lisa, LeMieux is both one of the leading and fastest-growing lifestyle brands selling horse and rider products across the UK and Internationally, with a reputation defined by unparalleled quality with exceptional value.
As an employer, we pride ourselves on creating job opportunities for the local Equestrian community across Hampshire and now employ over 100 staff from our HQ in Wellow near Romsey, Hampshire with a love for all things equine running through our business.
This a unique opportunity for you to combine your love of horses with your Customer Services career!
What You’ll Be Doing:
Our customers are passionate about their horses and loyal to the LeMieux brand - that’s why ensuring their satisfaction is a top priority for us. As the voice of LeMieux, you’ll be speaking with customers by telephone and email to assist with any enquiries. This can be offering product advice on which size saddle pad or rug they should buy for their pony/horse, to advising on when their package was dispatched, as well as taking and processing sales orders.
You may have to deal with complaints at times, so being upbeat, helpful, articulate and friendly will turn a potentially negative customer experience into a positive one. This means you play a vital role at LeMieux, helping us to uphold our excellent reputation, and are a valued member of our team.
Your Attributes:
An equestrian-enthusiast with excellent knowledge and understanding of equine products (competition experience is preferable due to the range of these, but not essential)
Previous experience working with customers/in a Customer Service Advisor role
You should possess a professional, friendly and confident telephone manner as you will be assisting customers over the phone with a wide range of enquiries
Excellent grammar and spelling due to answering email enquiries
Able to work under pressure and capable of multi-tasking
Happy working alone/in a small team and using your own initiative
Computer literate with good working knowledge of Microsoft Office (Word, Outlook & Excel) – confident in learning new IT systems
Additional Benefits:
Generous staff discounts on LeMieux products
Career development opportunities – many of our staff have started with us in sales/customer services or similar and have progressed, either in CS or into other departments within the business
Please note this position is based full-time in our office in East Wellow, near Romsey. We are not able to offer hybrid or remote working options.
To apply, please submit your CV and covering letter to recruitment@horsehealth.co.uk
This listing has expired.