Customer Service Advisor

Full time and permanent (based on passing 6 months’ probation) Office based.

 Hours: 41.5 hours (8:00-17:00 Mon-Thurs, 8:00 – 16:00 Fri)

Salary: £11.54an hour

For over 110 years, Charles Owen has manufactured world-leading riding helmets in Britain. Premium horse riding hats with safety and style at the forefront.

As our Customer Service Advisor, you are responsible for ensuring maximum customer satisfaction by providing and maintaining an excellent level of service.

Main Duties and Responsibilities:

• Accurately taking and processing orders received via email and phone on a daily basis

• Checking all orders to ensure any errors are identified and amended before order is submitted to production

• Provide product advice to retailers and consumers

• Answering and resolving retailer and consumer queries

• Support the completion of export paperwork when required

• Responsible for the accurate inputting and filing of 4 Star paperwork for SNELL certification requirements

• Responsible for all return queries and processes, from the initial enquiry through to the solution. Liaising with the Quality Control team as and when required

• Liaising with Despatch in regards to customer deliveries and specific customer instructions

• A knowledge and ability to complete other team members general role to support department during periods of absence

• General task completion, including but not limited to general admin, filing, post, reporting, ad hoc tasks as and when required for all customers

• Ensuring compliance in all procedures in accordance with the QMS and maintenance of records and work

• Supporting other departments within the business as and when required to ensure the highest level of customer service

Essential skills:

• Excellent telephone manner and communication skills (both written and verbal)

• A passion to deliver the highest level of customer service

• Great attention to detail and accuracy

• Strong willingness to problem-solve and use own initiative

Due to the changing nature of our business your job description may inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management

This is an office based role at our HQ in Wrexham, North East Wales.

To apply please send your CV and Covering letter to bethan@charlesowen.com