Customer Services

• Admin
• Customer Service
• Office Based

Closing date: Thursday 6th June 2019

Job Details

Customer Services

Closing Date for Applicants:
Thursday 6th June 2019

Customer Services - Strömsholm Ltd - Milton Keynes

Strömsholm provides farriers with the highest quality horseshoes, nails and tools made by Royal Kerckhaert Horseshoe Factory. Strömsholm is an established company and offers dynamic individuals the opportunity to work in our order processing department. When you join us, you’ll work in an enthusiastic, fun environment, with the best products and a team that is dedicated to providing excellent customer service. You will receive all the necessary resources and training to shine and be successful in your position. The customer service is the front line and the first voice of our company. 

Summary

In this position, you will process orders and deliver the highest level of service, by receiving inbound calls from customers that want to purchase our product. 

Key performance indicators:

• Average answering time: Answer phone calls within the agreed amount of time. 
• Caller queue: keep the waiting time to a minimum.
• Average call time: Keep the average call time within the applicable range.
• Address the caller’s needs as much as possible without transferring, escalating or returning the call.  
• Blocked calls: keep blocked/bounced calls to a minimum.
• Return calls swiftly.
• Enter orders directly into SAP.
• Enter orders accurately into SAP. 

Experience

1-2 years of customers service experience in a call centre or customer service environment

Experience with SAP is a plus 

We Offer

• A competitive salary
• An opportunity to work for a premium brand name
• A team that invests in each other’s’ success and takes pride in their work 

Our offices are based in Milton Keynes so candidates need to live locally for this office based post. 

Interested?

Please send your application to bkalsi@stromsholm.co.uk.