Job Details
Customer Services
Closing Date for Applicants:
Tuesday 2nd March 2021
Customer Services - Strömsholm Ltd - Milton Keynes
Strömsholm provides farriers with the highest quality horseshoes, nails and tools made by Royal Kerckhaert Horseshoe Factory.
Strömsholm is an established company and offers dynamic individuals the opportunity to work in our order processing department. When you join us, you’ll work in an enthusiastic, fun environment, with the best products and a team that is dedicated to providing excellent customer service. You will receive all the necessary resources and training to shine and be successful in your position. The customer service representative is the front line and the first voice of our company.
Summary
In this position, you will be:
- Process ordering and deliver the highest level of service.
- Respond to customer queries by telephone and email
- Process customer orders, ensuring accurate data input and timely delivery.
- Maintain product knowledge to identify issues, opportunities and inform new products
- To raise any stock issues and liaise internally with other departments and the customer
- To raise collection orders as and when required for the return of goods from the customer and process credits.
- Keep the CRM system up to date and accurate
- Dealing with customers at the trade counter.
- Liaising with Carrier companies about delivery queries.
- Processing customer payments and contacting on-hold customers.
- Telesales
Skills and abilities required:
- Identify customers’ needs, clarify information, answer questions and provide solutions and/or alternatives;
- Strong Communication and negotiation skills
- Strong desire to engage with customers
- Strong sales results-driven approach, being proactive in all parts of the sales process
- Excellent verbal and written communication and social skills
- Proven ability to multitask & prioritize in a fast paced environment
- Flexible schedule - ability to work evenings and weekends
- Proficient computer and typing skills
Experience
- 1-2 years of customers service and Tele sales experience
- Experience with SAP is a plus
We Offer
- A competitive salary
- An opportunity to work for a premium brand name
- A team that invests in each other’s success and takes pride in their work
To apply to join our team please send your CV and covering letter stating your suitability to bkalsi@stromsholm.co.uk
