Job Details
Customer Services
Closing Date for Applicants:
Monday 30th January 2023
Strömsholm provides farriers with the highest quality horseshoes, nails and tools made by Royal Kerckhaert Horseshoe Factory. Strömsholm is an established company and offers dynamic individuals the opportunity to work in our customer services department. When you join us, you will work in an enthusiastic, fun environment, with the best products and a team that provides excellent customer service. You will receive all the necessary resources and training to shine and be successful in your position. The customer service representative is the front line and the first voice of our company.
In this position, you will be processing orders and delivering the highest level of service.
- Processing orders (phone, fax, email, or web orders) onto SAP and generating invoices.
- Dealing with returns and credit note.
- Dealing with customers at the trade counter.
- Liaising with Carrier companies about delivery queries.
- Processing customer payments and contacting on-hold customers.
- Telesales
- Contacting customers and informing them of new products.
Skills and abilities required
- Identify customers’ needs, clarify information, answer questions, and provide solutions and/or alternatives.
- Professional approach
- Excellent literacy and numeracy skills
- Proficient computer and typing skills
- Strong Communication and negotiation skills
- Strong desire to engage with customers
- Strong sales results-driven approach, being proactive in all parts of the sales process
- Excellent verbal and written communication and social skills
- Proven ability to multitask & prioritize in a fast-paced environment
- Flexible schedule - ability to work occasional evenings and weekends
Experience
- 1-2 years of customers service and Tele sales experience
- Experience with SAP is a plus
We offer
- A competitive salary
- An opportunity to work for a premium brand name
- A team that invests in each other’s success and takes pride in their work
The role is office based Monday to Friday (8.30 am to 5.00 pm)
To apply please send your CV and covering letter stating your suitability to bkalsi@stromsholm.co.uk
