Customer Support Administrator

• Admin
• Customer Service

Closing date: Wednesday 1st March 2017

Job Details

Customer Support Administrator

Closing Date for Applicants:
Wednesday 1st March 2017

Customer Support Administrator

Leeds, LS12

£17k - £19k Dependent on Experience

Finest Brands International have identified an excellent opportunity for an experienced Customer Support Administrator to join their thriving company based in Leeds. They are a leading supplier of clothing, footwear and safety equipment to the equestrian sector and have built two strong and reputable brands.  They provide a wide range of products to retailers not only throughout the UK but also worldwide.

Position Summary

Working as part of a small team, as a Customer Support Administrator, you will be required to take ownership of the customer journey and see each sale and enquiry through to resolution.  This is a very varied role and you will be expected to provide an exceptional level of administration and phone support to internal and external customers.

Your day will involve an array of duties including;

• Providing exceptional service to all customers in managing and processing orders
• Management of the customer enquiries and sales management platform
• Liaising with sales and warehouse departments to ensure completion of the sales and distribution processes
• Supporting the Operations Manager in special projects and the organisation of trade shows

General administration duties including -

• Placing orders, invoice submissions, creating mail shots, management of opening and closing customer accounts, collating stock reports and sales order reports, etc.

Who are we looking for?

The successful candidate will have the required experience and skills to undertake this role, including;

• Previous experience within a Customer Support / Service in which you can demonstrate taking full responsibility of the customer journey.
• Excellent administration skills with high attention to detail and the ability to multitask
• Exceptional interpersonal, organisation and customer service skills
• Confident and outgoing personality with excellent communication skills to successfully liaise with people at all levels.

How to apply

If you wish to be considered for this Customer Support Administrator role click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application. You must be eligible to work in the UK.