Job Details
Fulfilment & Warehouse Team Leader
Closing Date for Applicants:
Wednesday 15th January 2020
LOVE HORSES? LOVE RETAIL? READ ON!
EQUUS (www.equus.co.uk) was founded in 2013 and has grown from start-up to become the UK’s fastest growing online only equestrian retailer built on the principle of “by riders, for riders”.
We’re now recruiting a Fulfilment & Warehouse Team Leader. The person in this role will deliver and oversee a best in class fulfilment & warehouse function that serves and meets the need of a growing and demanding business.
If this sounds like you read the job spec below and then apply with your CV & covering letter.
WHAT YOU'LL BE DOING
Order Fulfilment
Our customers trust us to provide them with the highest levels of service with respect to fulfilment and returns. You will play a key role in maintaining and improving those standards by:
- Ensuring that customer orders are picked, packed and despatched in a way that meets or exceeds customer expectations
- Execute our Returns Policy effectively, again in the interests of excellent customer
Manage the Fulfilment & Warehouse Team
You will act as Team Leader, ensuring the successful day-to-day running of the fulfilment & warehouse function. This includes:
- Managing the workload of team members
- Checking work for quality to ensure standards are met
- Ensuring that work is completed efficiently and accurately
- Engendering a team spirit and maintaining a happy workplace
- Training new team members and coaching / developing existing ones
- Setting staff rotas and agreeing holidays
- Managing staff absence, productivity and accuracy
- Ensuring Health & Safety policies are implemented and followed
- Dealing with first line personnel matters relating to the Fulfilment & Warehouse team, including recruitment and training of team members
Manage fulfilment processes, including
- Order picking, packing and despatch
- Processing suppliers’ paperwork and queries
- Processing returns from customers
- Routine administrative duties.
Manage warehouse processes, including
- Receiving goods
- Maintaining accurate stock figures
- Processing suppliers’ paperwork and queries
- Processing debits to suppliers
- Other duties to ensure efficient warehouse operation.
Other duties
- Responsible for maintaining high standards in the fulfilment & warehouse centre.
- Act as liaison between the Directors and the Fulfilment & Warehouse Team, ensuring that all company policies are followed, and that company strategy is communicated and implemented
- Key holder responsibilities.
ABOUT YOU
You will be:
- customer focussed
- a capable and confident leader
- a self-motivator and a motivator of others
- able to think under pressure
- comfortable managing multiple tasks simultaneously
- able to implement business decisions effectively
- approachable
- willing to go the extra mile
- an excellent team player
- enthusiastic
- personable
- well presented
- a fast learner
- an excellent communicator
- able to adapt your pace according to the workload.
You will have:
- a “can-do” attitude
- excellent attention to detail.
Essential skills & qualifications
- 5 or more GCSEs at grade C or above (or equivalent);
- Experience in retail management at supervisor level or above (or able to demonstrate highly relevant transferrable skills to this position).
Desirable skills & qualifications
- Knowledge of equestrianism.
What's on offer
- Competitive salary
- Supplier discounts
- Workplace Pension Scheme
- Staff discount of 15%
- Bonus scheme and anniversary bonus
- First aid training
- Fire safety training
- Supplier product training
- 20 days holiday + 8 Bank holidays.
Pay and conditions
- 5 days a week, 9am – 5pm
- 5 hours inclusive of breaks – see below
- Unpaid ½ hour lunch break + 15-minute paid break morning & afternoon
- In time, we will be moving to a 7-day operation and when this happens you will be required to work a rota
- As with any managerial role, you will be expected to work additional hours, as necessary, to ensure the smooth running of the business and to fulfil your own responsibilities.
