German Customer Helpline & Business Development Position

• Business Development
• Customer Service
• IT
• Marketing
• Office Based
• Retail
• Sales

Closing date: Tuesday 13th August 2019

Job Details

German Customer Helpline & Business Development Position

Closing Date for Applicants:
Tuesday 13th August 2019

 Job Type: Customer Service/Sales & Development

Hilton Herbs is a long-established, award-winning and innovative family-owned company specialising in the research, development, manufacture and marketing of top-quality herbal feed supplements and natural healthcare products for horses and pets.  

We are looking to recruit an enthusiastic, self-motivated, organised and professional individual to join our team, working at our offices in North Perrot, Somerset.  The successful applicant must be a fluent German speaker (both written and spoken) with a background in customer sales, development and service. Good IT skills (Microsoft Office) are a prerequisite and both knowledge and use of current social media platforms are essential. 

Key Responsibilities:

• To manage German sales order processing (web, telephone, email)
• Translation of existing and future company promotional literature
• To develop & maintain a proactive relationship with existing German customers (Retail and Trade)
• To identify potential new customers in the German market (Retail & Trade)
• To provide a professional & friendly customer service, thereby retaining the reputation of our expert Helpline (via email, web chat and telephone).
• Develop & carry out marketing campaigns with the aim of increasing our market-share in Germany
• Assist with day-to-day content management of our German e-Commerce websites 

Qualifications and Experience Needed.

• Fluent spoken and written German (essential)
• Good keyboard skills and knowledge of Microsoft Office (essential)
• Good verbal (telephone manner) and written communications skills (essential)
• An ability to work both independently and as part of a small team (essential)
• Knowledge and experience of using mainstream social media platforms (essential )
• Proven practical sales experience in both B2B & B2C Marketing (essential)
• Experience in order processing via web & telephone (desirable)
• Knowledge of Sage Line 50 accounts software (desirable)
• Interest in the equine/pet supplement industry and knowledge of changes facing the industry (desirable)
• Knowledge and interest in natural health care for animals (desirable)
• Previous experience of website CMS and/or CRM systems (desirable)
• Practical knowledge of horses and pets (desirable)

 This is an exciting opportunity for a motivated individual with a proven track-record in customer service to join our team and help further develop our German B2B and B2C market.

Full product training will be provided. This is an office-based position so applicants should live within reasonable commuting distance of our offices near Crewkerne, Somerset. UK

Initially this is a part time position, but we anticipate the role could become full time as our German market develops.

Hours: Monday–Friday 9.00 am – 2.00 pm

If you are interested in joining our successful business please email your CV along with a covering letter, detailing your salary expectations to hilary@hiltonherbs.com