German Customer Helpline, Sales And Business Development

• Admin
• Business Development
• Customer Service
• Events
• IT
• Marketing
• Office Based
• Retail
• Sales
• Specialist

Closing date: Thursday 30th August 2018

Job Details

German Customer Helpline, Sales And Business Development

Closing Date for Applicants:
Thursday 30th August 2018

Hilton Herbs is a long-established, award-winning and innovative family-owned company specialising in the research, development, manufacture and marketing of top-quality herbal feed supplements and natural healthcare products for horses and pets.  

We are looking to recruit an enthusiastic, self-motivated, organised and professional individual to join our team, working at our offices in North Perrot, Somerset. 

The successful applicant must be a fluent German and English speaker (both written and spoken) with comprehensive equestrian knowledge and, ideally, a background in customer sales and service.  Good IT skills (Microsoft Office) are a prerequisite and knowledge of current social media platforms would be preferred. 

Key Responsibilities:

• To manage German sales order processing (web, telephone, email)
• Translation of existing and future company promotional literature
• To develop & maintain a proactive relationship with new and existing German customers
• To provide a professional & friendly customer service thereby retaining the reputation of our expert Helpline (via email, web chat and telephone).
• Develop & carry out marketing campaigns with the aim of increasing our market-share in Germany
• Assist with day-to-day content management of our German e-Commerce websites 

Qualifications and Experience Needed.

• Comprehensive practical knowledge of horses and pets (essential)
• Fluent spoken and written German (essential)
• Knowledge of Microsoft Office (essential)
• Good verbal and written communications skills (essential)
• An ability to work both independently and as part of a small team (essential)
• Knowledge and experience of using mainstream social media platforms (desirable)
• Proven practical sales experience in B2C Marketing (desirable)
• Experience in order processing via web & telephone (desirable)
• Knowledge of Sage Line 50 accounts software (desirable)
• Interest in the equine/pet supplement industry and knowledge of changes facing the industry (desirable)
• Knowledge and interest in natural health care for animals (desirable)
• Previous experience of website CMS and/or CRM systems (desirable)

This is an exciting opportunity for a motivated individual with a proven track-record in customer service to join our team and help further develop our German B2C market.

Full product training will be provided. This is an office-based position so applicants should live or be prepared to relocate to within reasonable commuting distance of our offices near Crewkerne, Somerset.

Hours: Part or Full time. Monday–Friday 8.00 am – 1.00pm or Mon – Fri  8.00 am – 4.00 pm

If you are interested in joining our successful business please email your CV along with a covering letter, detailing your salary expectations to hilary@hiltonherbs.com