The Pony Club
Warwickshire
Closing date: Monday 17th February 2025
Job Details
Closing Date for Applicants:
Monday 17th February 2025
The Pony Club is ‘the’ starting point for any young person, under the age of 25, who wants to learn how to ride and care for horses and ponies. Membership offers a range of benefits, including offering the opportunity to participate in our nine sports, competing individually and in teams, training in how to both care for and ride a pony correctly, reinforced by Members taking tests, earning achievement badges, and most importantly making friends and having fun - you don't need to have your own pony to join! Founded in 1929, The Pony Club now runs across 330 Branches and over 400 Centres in the UK alone, encompassing more than 30,000 Members.
As a Lead Systems Officer, you will have the opportunity to be involved in the development and support of core systems to support our Members, Coaches and Volunteers. Our CRM system Pelham, based on MS Dynamics/PowerApps, is used by all Branches to manage their membership, record member achievements, including tests and qualifications at events and also to manage our Coach database to ensure all Coaches meet the standard required to coach for The Pony Club.
Your role as Lead Systems Officer will be based at the office in Shrewley, Warwickshire, combined with some remote working from home.
We are looking for someone with a background or interest in Business Analysis, Functional System Testing and Project Management, ideally with a particular interest in or experience of The Pony Club who can manage the development pipeline across our core systems.
You will be part of a small Technology team, working closely with the Sports, Training, Volunteering, Marketing, Membership and Finance teams within The Pony Club, alongside experienced volunteers to deliver the best customer care and service support for our Members, Parents/Guardians, Coaches and Volunteers.
There will be the opportunity for personal development within the role, so enthusiasm and an aptitude for the type of role as important as experience.
Alongside this, you will need to support the organisation with other ad-hoc tasks and provide general office support where necessary.
Your duties will include but will not be limited to:
Manage the demand and development pipeline for the CRM system along with Pony Club Staff and Volunteers.
Conduct Backlog reviews and ensure releases are planned and delivered successfully.
Working with the team, ensure test plans, testing and training for users are conducted in a timely and efficient manner.
When required, lead on the delivery of project specific work.
Development of membership growth and engagement initiatives with the Marketing team.
Act as the key liaison between the IT and Membership teams.
Support the IT Support Officer with day-to-day handling of CRM and email queries.
Assist with the active promotion of The Pony Club’s Technology developments.
There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities and may be asked to undertake an alternative job on a temporary basis. However, you will not ordinarily be assigned to duties or required to perform services which you cannot reasonably perform or are outside the range of your normal skills and experience.
The ideal candidate will have the following;
Ability to understand and and translate a Business Process into functional requirements and test plans
Knowledge of Project Management processes, both Agile and Waterfall
Knowledge and understanding of The Pony Club and its structures.
Excellent communications skills, both written and verbal
Attention to detail
Self-motivated and have the ability to prioritise tasks
Forward thinking and ‘can do’ attitude
Organised and efficient in completing tasks
Ability to work with volunteers and with the current team
Hours of work: 09.00 – 17.00 Monday- Friday. (Flexibility can be discussed for the right candidate) There will be evening/weekend work as required by the role, time off in lieu will be given where appropriate.
Job Type: Full-time, Permanent
Benefits: In return for working at The Pony Club you will receive 25 days off a year holiday plus bank holidays, office closure over Christmas, a company pension plan and optional healthcare insurance.
Salary £28,000 - £32,000 negotiable depending on experience.
Ability to commute/relocate:
Warwick: reliably commute to the office a minimum of two days per week.
Please send your CV and covering letter by email to emma@equine-careers.co.uk
The closing date is Monday 17th February. Applications may close before the deadline, so please apply early to avoid disappointment.
At The Pony Club we are passionate about our commitment to diversity, inclusion and removing barriers. Should you like to discuss any reasonable adjustments or changes to our recruitment process to support you to be your best then please get in touch. The Pony Club holds Togetherness, Empathy, Respect and Learning as our core values. We positively encourage applications from suitably qualified, experienced, and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at The Pony Club, without the need to hide any part of who you are.
Please mention Equine Careers when applying.
