Practice Manager

Emerson & Watson is a leading and growing independent equine veterinary practice in Berkshire. We provide top-tier veterinary care to a range of clients, from elite competition horses to beloved family pets. We pride ourselves on delivering high standards of clinical excellence, professionalism, and a collaborative, supportive work environment. Our dynamic and friendly team is committed to equine welfare and outstanding client service.

We have an exciting opportunity for an experienced Practice Manager to join our leadership team at a pivotal stage in our growth. In this role, you’ll ensure the smooth daily operations of our practice, and foster a positive, motivated culture. You’ll work closely with the Directors, and oversee practice management, client care, and team well-being, with a chance to make a tangible impact on our continued success.

Key Responsibilities

• Team Leadership: Lead and inspire the office team to deliver exceptional client service and ensure efficient practice operations.

• Collaboration: Work with the Directors and veterinary team to support clinical and operational goals through effective communication and teamwork.

• Problem-Solving & Accountability:Identify barriers to efficiency, develop solutions, implement processes, and hold the team accountable for success.

• HR Management: Oversee all aspects of HR across the practice, including recruitment, contracts, policy development, Health & Safety compliance, and performance management.

• Maintaining compliance with all regulatory and safety standards.

• Operational Improvements: Continuously assess and refine office processes to enhance client service and practice efficiency.

What We’re Looking For

• Management Experience: Several years in a practice management role, ideally within an equine veterinary practice or similar veterinary environment.

• Leadership & Communication: A confident, proactive leader who can motivate and develop the office team while collaborating effectively with others.

• Problem Solver: A hands-on, solutions-focused approach to challenges, with the ability to implement and maintain successful changes.

• Financial Acumen: Solid knowledge of business finances, familiarity with P&L and KPIs.

• HR Expertise: Comprehensive knowledge of HR practices.

• Equine Knowledge: A knowledge of horses would be advantageous.

What We Offer

• A supportive and dynamic workplace with a passionate, professional team.

• Competitive salary based on experience.

• 5 weeks of annual leave, plus Bank Holidays.

• Flexible, office-based working options.

• Professional development opportunities.

• Employee benefits, including health insurance.

• Potential relocation package.

To Apply:
Send your CV and a cover letter detailing your salary expectation, your experience and why you’re the right fit for Emerson & Watson. We look forward to welcoming a passionate, driven leader to our team.