Do you have excellent practical knowledge of Horses and pets, and a keen interest in natural healthcare for animals?
Then this would be a fantastic opportunity to put that knowledge to use, by joining our team at Hilton Herbs, a company with over 30 years’ experience in the formulation and manufacture of Herbal & Natural Healthcare products for animals.
Job Title: Retail Customer Sales Helpline, Support & Development
Hours: Full time - 9.00 am – 5.00 pm Mon – Fri
Salary: Up to £ 27,000 p.a. Please state salary expectations in your covering letter.
Holidays: 25 days, plus usual UK Bank Holidays
Place of Work: On-site at our offices near Crewkerne, Somerset.
Key Responsibilities will include:
- Interacting and answering customer questions via Web Chat
- Management of existing Mail Order accounts
- Handling and processing of Web, Phone & Mail order sales.
- Responding to customer email queries
- Handling of any UK Retail Customer Complaints
- Resolution of Retail Customer Delivery queries
- UK Show and Sponsorship Requests
- Retail Website housekeeping & updates
- Customer facing sales
- Regular updating of product listings & images in CMS
- Occasional Blog creation
Qualifications & Experience Required
- Comprehensive knowledge, and practical experience in the daily care and management of Horses and Pets
- B2C Sales experience
- Educated to degree level or equivalent
- Computer literate
- Excellent communication skills, both written & oral
- Knowledge, belief and interest in natural health care for animals
- Practical use of Social Media – FB, Twitter, Instagram
- A love of, and interest in, animals in general
- Experience of Equine / Pet Supplement industry
Please apply in confidence, attaching your covering letter, full CV and an indication of your salary expectations to our Director & Medical Herbalist: Hilary Self BSc. MNIMH
