Stromsholm
Buckinghamshire
Closing date: Monday 28th April 2025
Job Details
Website:
stromsholm.co.uk
Closing Date for Applicants:
Monday 28th April 2025
Strömsholm provides farriers with the highest quality horseshoes, nails and tools made by Royal Kerckhaert Horseshoe Factory. Strömsholm is an established company and offers dynamic individuals the opportunity to work in our order processing department. When you join us, you’ll work in an enthusiastic, fun environment, with the best products and a team that is dedicated to providing excellent customer service. You will receive all the necessary resources and training to shine and be successful in your position. The customer service representative is the front line and the first voice of our company.
In this position, you will be process ordering and deliver the highest level of service.
Respond to customer queries by telephone and email
Process customer orders, ensuring accurate data input and timely delivery.
Maintain product knowledge to identify issues, opportunities and inform new products
To raise any stock issues and liaise internally with other departments and the customer
To raise collection orders as and when required for the return of goods from the customer and process credits.
Keep the CRM system up to date and accurate
Dealing with customers at the trade counter.
Liaising with Carrier companies about delivery queries.
Processing customer payments and contacting on-hold customers.
Telesales
Skills and abilities required
Identify customers’ needs, clarify information, answer questions, and provide solutions and/or alternatives.
Strong Communication and negotiation skills
Strong desire to engage with customers
Strong sales results-driven approach, being proactive in all parts of the sales process
Excellent verbal and written communication and social skills
Proven ability to multitask & prioritize in a fast-paced environment
Flexible schedule - ability to work evenings and weekends
Proficient computer and typing skills
Experience
1-2 years of customers service and Tele sales experience
Experience with SAP is a plus
We offer
A competitive salary
An opportunity to work for a premium brand name
A team that invests in each other’s success and takes pride in their work
Please mention Equine Careers when applying.
