Job Details
Senior Practice Administrator
Closing Date for Applicants:
Monday 27th February 2023
Permanent, full-time, office based
Salary: £26,000 to £31,000 per annum
Ballinger Equine is a multi-award-winning first-opinion equine veterinary practice. Clinical excellence, integrity, horse welfare and outstanding client service are at the heart of what we do.
The practice provides class-leading equine veterinary care and performance management services to a wide range of clients including elite international athletes, professional competition and race yards, showing yards, privately owned pleasure and leisure horses and ponies, riding schools and RDA facilities.
A lean, efficient, fast-paced, professional services firm, we operate from modern offices in a tranquil rural setting. This new role reports directly to the practice manager and is an exciting opportunity at a key moment in the growth of the practice.
Reporting directly to the practice manager, key responsibilities include:
- Assisting the practice manager.
- Reconciling payments with the correct client accounts.
- Managing the insurance claim handling work flow.
- Liaison with other veterinary practices, hospitals and laboratories.
- Efficient, friendly handling of client enquiries throughout the day.
- Working with the admin team to manage fast-changing logistics and efficient routing of veterinary surgeons’ schedules in real time.
- Ensuring data on the Practice Management System is accurate and complete.
- Ensuring GDPR and data security/protection compliance.
- Implementing effective credit control.
The successful candidate:
- Supports our core values and understands of what it takes to deliver equine veterinary excellence 24/7, 365.
- Is a positive, adaptable, enthusiastic self-starter who enjoys working collegiately in a committed, energetic and happy team.
- Enjoys data analysis, reporting and forecasting management information and KPIs.
- Upholds the highest standard of personal presentation.
- Has an excellent telephone manner and first-class written, verbal and interpersonal communication skills.
- Recognises that accuracy and attention to detail are paramount.
- Scans the horizon for issues, identifying challenges and potential opportunities, and has the mental agility to implement solutions to problems before they arise.
- Retains and intelligently links information, anticipating client and clinical team needs.
- Has excellent organisational skills, advanced working knowledge of MS Office software, particularly MS Excel.
- Can evidence their understanding and knowledge of horses and ponies and show an active interest in equestrian and countryside sports.
What we offer:
- Salary is between £26k and £31k.
- Membership of the practice private healthcare insurance scheme.
- Discount scheme for veterinary treatment of staff-owned horses and ponies.
- Financial support for CPD.
- Smart uniform provided.
- Free secure, on-site parking.
- On-site café.
- Friendly, happy, highly respected, mutually supportive, professional colleagues.
- Unrivalled opportunity for personal growth within a successful, expanding and sector-leading business.
To apply
Email your detailed CV and letter of application to the practice managing director, Andrew Hillier at a.hillier@ballingerequine.com
Please note, this is an office based, administrative role and there is no patient contact.
The purpose of this job description is to focus attention on the most important aspects of the job-holder’s role. It is not intended to be a complete list of the duties; therefore, it is to be expected that the day-to-day performance of the job will include tasks not listed above. The list of duties for which the job-holder is responsible may reasonably be varied or added to at the discretion of the practice management. Ballinger Equine is an equal opportunity employer and welcomes applications from suitably qualified people from all sections of the community.
