Technical Support Analyst

• Admin
• Customer Service
• Management
• Miscellaneous
• Specialist

Closing date: Friday 3rd June 2016

Job Details

Technical Support Analyst

Closing Date for Applicants:
Friday 3rd June 2016

Technical Support Analyst

Salary: £22,000 to 30,000pa – Dependent on experience

Weatherbys Bank is currently looking for a Technical Support Analyst this is a great opportunity to gain extensive exposure to project management and application maintenance in a fast-paced environment within the bank. As a Technical Support Analyst, you'll support the Programme Office Manager across a number of projects and adhere to the change framework standards, maintaining those standards across the bank and ensuring they are delivered on time. The role also holds responsibility for project application maintenance.

Key responsibilities:

• A hands-on approach is needed to assist with projects. Support management and project committee/board by co-ordinating plans, monitoring progress and reporting. 
• Ensure project documentation is properly maintained.
• Contribute to continuous improvements in the project office/project team.
• End Of Day Bank process and monitoring (BAU).
• Maintain user profiles, defining roles for new and existing bank staff for application.
• Manage application issues and incidents.
• Create service requests for functional issues related to non-outage application problems and request for change for activities such as patching, refreshes, backups, upgrade and provisioning.
• Liaising with third party service providers about connectivity/application issues.

You will be a motivated, self-starter with excellent organisational and communication skills, ideally with hands on experience or an understanding of Application/Software as well as demonstrable experience of planning, time management and organisational techniques. Interpersonal skills necessary to effectively communicate over the phone and via email with a variety of individuals at all technical levels are required and Financial Services industry experiences are considered a plus.

Closing Date: 9^th June 2016

This role is based in our Wellingborough office. 

Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.