Technical Support Analyst

• Banking
• IT
• Miscellaneous
• Specialist

Closing date: Tuesday 8th August 2017

Job Details

Technical Support Analyst

Closing Date for Applicants:
Tuesday 8th August 2017

Technical Support Analyst

Salary: £30,000 - £35,000 per annum 

Weatherbys Bank is seeking to recruit a Technical Support Analyst to be based out of the Wellingborough office, where you will be part of the Bank's IT team working on a number of projects. This is a fantastic opportunity to gain extensive exposure working in a fast-paced environment.  The role incorporates responsibility for core project and programme level reporting processes such as incident reporting to the Operations and Risk Committees.

Key responsibilities include:

• End Of Day Bank process and monitoring.
• Maintain user profiles, defining roles for new and existing bank staff for applications.
• Manage application issues and incidents.
• Create service requests for functional issues related to non-outage application problems and request for change for activities such as patching, refreshes, backups, upgrade and provisioning.
• Liaising with third party service providers about connectivity and application issues.
• Support management and project committees by co-ordinating plans, monitoring progress and reporting (timelines, work stream progress, monitoring risks and incidents).
• Ensure project documentation is properly maintained.
• Contribute to continuous improvements in the project team. 

You will be a motivated self-starter with excellent organisational and communication skills, ideally with hands on experience of Applications/Software maintenance. We are looking for someone who has working experience on Oracle SQL and PL/SQL and knowledge on OBIEE 11.1.1.7.  You will also need to have good knowledge of Microsoft Office, Visio, Project and SharePoint.  Financial Services industry experience would be beneficial. 

Closing Date: 21 August 2017 

Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees both current and prospective.