Job Details
Trade Sales & Customer Service Administrator
Closing Date for Applicants:
Tuesday 25th October 2022
LeMieux is one of the leading, and fastest-growing, brands in the equestrian space globally, selling horse and rider products across the UK and Internationally, with revenues of over £38m recorded in 21/22 FY – leading to our ranking of 66th in The Sunday Times 100.
Alongside our direct-to-consumer customer base, we have an extensive amount of trade business with our products being stocked throughout numerous prestigious equestrian retailers worldwide.
Our reputation is defined by unparalleled quality with exceptional value - not only in product, but extending to the service our customers receive. Ensuring our Trade Sales & Customer Service department runs smoothly and is able to deliver a first class service to these stockists is a vital part of our success and growth as a company.
Due to an existing member of our team transferring to another department internally, we are now looking for a well-organised, customer focused individual to join our Trade team in West Wellow, near Romsey.
Duties will include but may not be limited to
- Responding to telephone and email enquiries to resolve customer queries and provide product advice
- Processing sales orders
- Coordinating activities of the department and supporting other team members with general administrative assistance as and when required
- Organising customer/account information, monitoring sales & progress (delivery schedules etc)
- Liaising with multiple internal departments regarding stock/products and orders on behalf of the customer
Your Attributes
- You’re experienced working in a business that has external B2B clients/customers and are confident in communicating with them
- You have been working in a sales or sales support role for minimum of 1 year
- You have excellent organisation skills
- You are capable of multi-tasking with an ability to work under pressure during peak periods
- You don’t mind whether you’re working within the wider team or if you’re operating alone using your own initiative
- You have excellent spelling and grammar (due to answering email enquiries)
- You’re highly computer literate with good working knowledge of Microsoft Office programs including Excel and are confident in learning new IT systems
- You could be an equestrian-enthusiast with knowledge of a wide range of equine/equestrian related products already – this would be advantageous, but not essential
- You should possess a professional, friendly, articulate and confident telephone manner
To apply please send your CV to recruitment@horsehealth.co.uk with a covering letter/accompanying message.
