UK Based - US Sales, Business Development & Customer Relations Manager

• Admin
• Business Development
• Customer Service
• ECommerce
• IT
• Marketing
• Office Based
• Retail
• Sales
• Social Media
• Specialist

Job Details

UK Based - US Sales, Business Development & Customer Relations Manager

Hilton Herbs is a long established award winning and innovative family-owned company dedicated to manufacturing top-quality herbal feed supplements and healthcare products for horses and pets all over the world. 

We are looking to recruit a positive, enthusiastic, self-motivated, organised and professional individual to join our team, working at our offices in North Perrott, Somerset. UK

The successful applicant must have a proven track record in Sales and Business development with both B2B and B2C accounts, preferably within the Equestrian/Pet market. Good IT skills (Microsoft Office), Website back office and the use of social media platforms are essential.

Key Responsibilities include:

• Management, support and expansion of existing N.American Distributors & Wholesale accounts
• Wholesale Sales (telephone, web, email, hubspot, chat)
• Identifying and developing new business markets in the USA
• Promotion of both existing & new products
• Responding to US customer queries
• Processing US Distributor, Wholesale, Amazon and B2C orders
• Liasing with our US Fulfillment centre
• Maintaining & developing our US website content & Social Media activity

Key Skills:

• Proven sales record and business development experience with B2C & B2B customers (essential)
• Knowledge of/or experience in dealing with the North American Equestrian/Pet market (desirable)
• Customer service experience (essential)
• Organisational & Time management with ability to prioritise workload
• Practical knowledge of horses and pets (desirable)
• Good knowledge of Microsoft Office Suite (essential)
• Previous experience of website CMS and/or CRM systems (essential)
• Experience in order processing via web & telephone (essential)
• Good verbal and written communications skills (essential)
• Knowledge of Google Analytics (desirable)
• Experience of Digital Marketing
• Knowledge of Sage Line 50 accounts software (desirable)
• Interest in the equine/pet supplement industry and knowledge of changes facing the industry (desirable)
• Knowledge and interest in natural health care for animals (desirable)

This is an exciting opportunity for a motivated individual with a proven track-record in sales and customer service to join our team and help further develop our North American B2B & B2C markets.

Full product training will be provided. This is an office-based position so applicants should live within reasonable commuting distance of our offices near Crewkerne, Somerset. UK and have a clean valid driving licence.

Office Hours: Mon-Fri 10.00 am – 6.00 pm

If you are interested in joining our successful business please send your CV along with a covering letter, detailing your suitability for this role and your salary expectations to hilary@hiltonherbs.com